Have you recently visited Kroger’s store? If so, Kroger wants you to participate in a customer satisfaction survey. The survey aims to collect feedback on your recent Kroger shopping experience.
Did you check Kroger’s cash register receipt? It has a survey invitation and an official URL, i.e., www.kroger.com/feedback.
Whoever completes the survey will receive 50 fuel points as a reward.
Why Does Kroger.com Gather Feedback From Its Customers?
Customer experience surveys provide more profound insights than market research and customer persona studies. Kroger uses the Qualtrics online survey to learn customers’ preferences, needs, and expectations.
Kroger has to regularly monitor customer satisfaction to stay a leader in the retail supermarket industry. Asking each patron about their store experience takes a lot of resources. An online survey at www.kroger.com/survey is an excellent solution to ask customers what they think of Kroger’s services.
Kroger wants to seek validation from its customers and maintain a long-term relationship with them.
You can visit www.kroger.com/feedback to share opinions on store experience, product quality, product prices, associates’ behavior, and more.
Your Feedback Plays A Vital Role In Kroger’s Success
Kroger.com’s customer survey builds loyalty & trust towards their brand.
The Kroger survey helps the company to stay relevant to its customers’ needs. Based on your feedback, Kroger.com learns what to improve to meet your expectations.
The Kroger feedback helps the company identify areas for improvement and provide better services to its customers.
Kroger.com Feedback Rewards For Participants
Every participant with a loyalty card membership will receive 50 fuel points for taking the Kroger survey.
When taking the survey, customers win 50 fuel points for their loyalty account as a reward.
Sharing your opinion will positively impact the company’s operations and services. Overall, Kroger’s feedback is a win-win situation for the company and the participants.
How To Complete Kroger Customer Survey at Www.kroger.com/feedback?
Time needed: 5 minutes
Take the Kroger Feedback customer satisfaction survey at www.kroger.com/feedback.
- Visit www.kroger.com/feedback:
Access the official Kroger customer satisfaction survey at www.kroger.com/feedback. Note that the official Kroger.com hosts the survey.
- Choose language:
Customers can choose English or Español (América Latina) language for answering survey questions.
- Enter Store Details:
Enter store visiting details such as the Date and Time of visit from the receipt. Also, provide an 18-digit Entry ID to start the survey.
- Provide Your Feedback To The Kroger:
Please answer the Kroger survey questions genuinely. Rate your satisfaction with various store services. Kindly share your candid feedback on how to improve Kroger’s services.
- Win 50 Fuel Points:
As a reward for participating, Kroger will send 50 Fuel points to your loyalty member account. You must provide your card number or mobile number attached to the loyalty card membership to receive Fuel points.
Requirements To Share Your Feedback at Kroger.com
A purchase receipt is necessary as it contains essential details for entering the Kroger survey.
From the receipt, you need to enter the following details:
- Entry ID on your receipt
- Date of Visit
- Time of Visit
If your receipt doesn’t contain an entry ID, you must enter the following details:
- Store Phone Number
- Date of Visit
- Time of Visit
All the details mentioned above are mandatory to link your visit to a particular store.
The Participants must possess an active internet connection and an internet-powered device.
Loyalty membership is required to receive 50 fuel points into your account.
Kroger Feedback Rules For Participants
- Participants who are legal residents of the United States are eligible.
- Customers who shop at Kroger at eighteen (18) years of age can only enter the survey.
- The receipt is valid for seven days. Participants must visit the official www.kroger.com/feedback before the receipt expires.
- Only one entry is allowed for a receipt.
- Kroger Employees and their immediate family members are not eligible for the customer voice survey.
- The survey is accessible in English and Español (América Latina).
Survey Questionnaire For Participants at Kroger.com/feedback
- Thinking of your recent visit to the Kroger store, what was the purpose of the visit?
- Based on your recent visit to the Kroger store, how satisfied or dissatisfied were you overall?
- Rate your satisfaction with the employee’s hospitality, willingness for assistance, and availability.
- How satisfied or dissatisfied were you with the store’s ambiance?
- Rate your satisfaction with store location, cleanliness, and ease of accessing groceries while shopping.
- Did you use coupons while checking out? If so, kindly let us know if you are satisfied with the ease of using coupons.
- How are you happy with the variety, availability, pricing, and quality of products?
- How likely would you recommend the Kroger store to your family or friends?
FAQs
You can access the official survey page at www.kroger.com/feedback and give your feedback.
To participate in Kroger’s customer voice program, you will receive 50 fuel points as a reward. Upon completion, you will receive total points for your loyalty card.
The participant must complete the survey within seven days before the receipt expiration. Always give feedback only on the official website (www.kroger.com/feedback).
Yes, some receipts come with something other than an Entry ID. In that case, enter the Store Phone Number. For more details, contact customer service.
Customer Service
- Qualtrics: www.qualtrics.com/customers/kroger.
- Help: www.kroger.com/hc/help.
- More FAQs: www.kroger.com/hc/help/faqs.
- Privacy Center: www.kroger.com/i/privacy-center.
- Customer Comments: www.kroger.com/hc/help/contact-us/customer-comments.
- Call: 1-877-444-9772.
- Sponsor: The Kroger Company, Cincinnati, OH.
- Website: thekroger.co.
- Survey URL: mainandvinefeedback.com.
- Social Media: Facebook | Twitter | Instagram | LinkedIn.